Jack Vivrett
St. Louis, MO, USA
Phone: 314-686-9113
E-mail: jvivrett@hotmail.com

 Professional Skills· Communicate information in a relevant, clear, and effective manner.
· Evaluate, write, and edit all types of marketing and technical documents for printed and online use.
· Develop and deliver effective communication and lead-generation strategies for diverse regions and market segments.
· Interact effectively across internal business units and with external vendors and clients.
· Manage and complete projects within required deadlines and budgets.
· Mentor, train, and supervise colleagues in a professional and enthusiastic manner.

Recent Job Experience and Projects

Corporate Communications Manager
ZyLAB, Amsterdam, the Netherlands
(Oct. ‘02 – Present)I am a senior member of a small marketing team that operates in a fast-paced, fluid, and self-directed environment. I report directly to the President/CEO, and my responsibilities consist of the following:
· Develop, write and edit all company marketing materials, including case studies, sales brochures, Web content, white papers for trade publications, e-mail campaigns, and press releases. These materials are designed to meet the needs of our global client base, particularly federal and local governments, law enforcement agencies and commercial organizations committed to complying with data-retention and anti-fraud regulations.
· Work with company executives, regional managers, indirect channel representatives, and product-development professionals to create effective corporate communication and lead-generation strategies, programs and deliverables.
· Manage translation and distribution processes for all written materials, both online and printed.
· Manage ongoing evolution of corporate Websites and supervise SEO coordinator and other developers and designers.
· Develop and implement corporate design and branding initiatives.

Corporate Extranet Manager
AUCS (now BT-Infonet), Hoofddorp, the Netherlands
(May ‘00 – April ‘02)From May to October 2000, I was the Marketing Communications team’s Senior Technical Writer. In October 2000, I was promoted to Corporate Extranet Manager. I reported to the Vice President of Corporate Marketing and performed the following functions:
· Managed all internal, Web-related projects.
· Promptly and accurately processed requests from over 2000 users worldwide.
· Developed high-end design requirements and worked with Web-design team to implement.
· Liaised with IT staff and Web designers to ensure a stable technical infrastructure and a user-friendly interface.
· Worked with marketing, sales, human resources, network operations, and user support departments to ensure the usability and prompt availability of their online content.

Technical Editing Team Leader
Baan Company (now SSA Global), Barneveld, the Netherlands
(April ‘97 – April ‘00)
In this position, I performed the following functions:
· Senior Technical Editor: Led editorial team in the development and use of company standards to edit and rewrite a wide range of BaanERP technical documentation, such as online help, user manuals, installation guides, and marketing texts. Consulted regularly with members of project teams to ensure timely delivery of high-quality documentation.
· Instructor and Workshop Developer: Developed and taught workshops on online help creation, documentation standards, writing strategy, and Standardized Baan English to authors, developers, and various members of Baan subsidiary groups.
· Intranet Development Team Member: Developed user interface guidelines Baan’s intranet and online documentation.

Technical-Communication Consultant
Using It (now Namahn), Brussels, Belgium
(Sept. ‘95 – Jan. ‘97)
In this position, I performed the following functions:
· Head Author and Technical Editor: Created online documentation for the IBM Insurance Application Architecture team’s Object-Oriented Meta-Model project. Edited documentation for business object models and application architecture. Coordinated printing and distribution of course materials for IAA-OO training sessions.
· Technical Author: Developed user and system-administrator manual for Agfa-Gevaert’s Impax 3000 medical imaging software and technical product descriptions for Switch, an airport information-technology company.
· Website Development Editor and Usability Tester: Performed technical editing for Switch, Cimad Consultants (an IT consultancy firm), Agfa-Gevaert, and Using It Websites. Conducted Website usability testing for various Belgian start-ups (including Belgium Online and Switch), as well as HTML editing for numerous Websites.

Additional Professional Experience

Writing
· Ghost writer: “Next-generation Deployment for Enterprise Search Tools.” Featured white paper, KMWorld supplement on best practices in enterprise search, April 2006.
· Ghost writer: “A View on Email Management: Balancing Multiple Interests and Realities of the Workplace.” Featured white paper, KMWorld supplement on best practices in email & IM management, February 2006.
· Ghost writer: “From Records Management to Knowledge Management: Coupling Modularity and Compliance as Drivers for Improved Efficiency and Cost Savings.” Featured white paper, KMWorld supplement on best practices in records management and regulatory compliance, September 2005.
· Ghost writer: “Affordability in Content Management and Compliance” Featured white paper, KMWorld supplement on best practices in enterprise content management, May 2005.
· Author and creative consultant: “Through their Eyes”, the exhibition project of Picturing Hope, an NGO dedicated to the educational and creative development of AIDS orphans in developing countries; 2004.

Editing
· Editor and Author: IDA Foundation’s successful $200 million grant proposal to manage antiretroviral AIDS-medication distribution project for sub-Sahara Africa; 2004.
· Copy editor: Patricia A. Cunningham’s anthology Dress in American Culture (Bowling Green State University Popular Press, 1993).
· Copy editor: Journal of Crime & Justice (scholarly journal published by Anderson Publishing, Cincinnati, Ohio); 1991-92.

Instructing
Designed writing assignments, facilitated dynamic learning environment, evaluated student progress, and earned top student evaluations; 1991-1995.
· Conversational English (for non-native English speakers), Iowa State University.
· Business Communication, Iowa State University.
· Business Letter Writing, Training and Development course for university staff, Iowa State University.
· Intermediate and Advanced Freshman Composition, Bowling Green State University and Iowa State University.

Additional Work Experience
Salesperson and SupervisorEngaged in sales, customer service, and supervisory responsibilities for various companies, including Combined Insurance Company (Bowling Green, Ohio), Potasky Jewelers (Bowling Green, Ohio), and The Foot Locker (Toledo, Ohio); January 1989-August 1991. Key experiences with these organizations:
· Consistently achieved top sales figures.
· Received training in interpersonal and organizational communication, organizational operations, goal setting, selling techniques, supervision, and customer service.

EducationBachelor of Arts, English (Writing)
Missouri State University, 1988; minor: Marketing

Master of Arts, English (Technical Writing)
Bowling Green State University, 1993; area of emphasis: Computer-Aided Training
Additional doctoral-level coursework
Iowa State University, 1993-1995; area of study: Rhetoric and Professional Communication

Additional Professional Development Activities
· Earned Solution Selling certification, Summer 2002, Gatwick, England
· Participated in the Corporate Intranet & Portals conference, January 2001, London, England
· Completed Telecoms Awareness course, August 2000, Hoofddorp, Netherlands
· Elected President, Society for Technical Communications, Iowa State University chapter, 1994, and Manager, Education Committee, France chapter, 1996.

References available on request.